Powerfully Positive Customer Service

Customer Service is an essential part of any organization. Employers should make employees feel empowered to deal with customer complaints.

Take the yellow "CAUTION" tape off the door before you are just a chalk outline on the floor.

Here are some tips:
Strive to earn loyal customers...not just satisfied customers.
Be honest.
Be approachable.
Be a good listener.
Be an advocate for both the customer and the company.
Solve the problem with the customer, not for the customer.
Show appreciation & follow-up.

"There is always a choice about the way you do your work, even if there is not a choice about the work itself."

(From "FISH!" A Remarkable Way to Boost Morale and Improve Results," S. Lundin, H. Paul and J. Christensen).

Schedule a Powerfully Positive Customer Service training for your organization today! dmw@donnamariawalker.com