I make my living training organizations how to improve internal and external communications to increase organizational efficacy.
I would be remiss if I let 9/11 go by without paying a humble tribute to the men & women who instinctively exercised many critical factors essential to effective organizational communication.
Response efforts between seemingly unrelated agencies in the face of extreme confusion, fear, physical exhaustion and technological failure(s) was (and is) nothing short of amazing.
God Bless America.
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